Warranties

Labour Warranty Claim Procedures

You can submit all your labour warranty claims online at https://www.uniselectweb.com/uniselectmanager/ 

If you do not have a username and password, or you have forgotten it, use the options “Forgot your Username” or “Forgot your Password” How to Receive your Username and Password 

Please click HERE to download the easy PDF user guide

Or

Click here to watch the tutorial video


What document do I need to submit with my claim?

Minimum of 3 Documents required: Original Garage Invoice, Replacement Garage Invoice, Time sheet.

Note: Shop invoices, not store parts invoices.

1- ORIGINAL INVOICE or OI ‐ Required Information:

  • Shop letterhead with full shop address, date, invoice number
  • Customer full name, full mailing address and/or telephone number
  • Vehicle year, description, license plate, Vin # and mileage
  • Part description and part # Description of work done Labour charge
  • Subtotal, taxes, total of invoice.
    • NOTE: if no part # is listed on the invoice or if defective part is Raybestos/BPI, the corresponding part invoice from member store must be submitted too.
    • NOTE: If labour is at 0$= Probably because part has been already replaced under warranty, we will need previous invoice billed to the consumer showing he paid for labour.

2- REPLACEMENT INVOICE or RI ‐Required Information:

  • Shop letterhead with full shop address, date, Invoice number
  • Customer full name, full mailing address, telephone number
  • Vehicle year, description, license plate, Vin # and mileage
  • Part description and part #. Description of work done NO CHARGE FOR LABOUR
  • Subtotal, taxes, total of invoice.

3- TIME SHEET: Mitchell ProDemand, Alldata, ASP Central Point/Nexpart including

  • Vehicle year, description,
  • Part description
  • Description of work done. R&R labour Time
    • If no labour guide is submitted, the time indicated by ASP Central Point will be used without any notice.
    • Reimbursement should not exceed what was charged on the original invoice.

****Exceptions to the documents submitted****

  • Only 1 invoice produced (Part defective upon installation, Car did not leave the shop and only one invoice given to the consumer.

You need to submit at least 4 documents

‐  ORIGINAL SHOP INVOICE – Required information:

  • Shop letterhead with full shop address, date, invoice number
  • Customer full name, full mailing address and/or telephone number
  • Vehicle year, description, license plate, Vin #
  • Part description and part #,
  • Description of work done Labour charge for 1 install
  • Subtotal, taxes, total of invoice.

‐   2 STORE PARTS INVOICES FROM YOUR MEMBER STORE.

  • Store letterhead with full shop address, date, invoice number
  • Part description and part number

That will show that shop bought defective and replacement part within a short period of time.

‐     TIME SHEET: Mitchell ProDemand, Alldata, ASP Central Point

    • NOTE: If no labour guide is submitted, the time indicated by ASP Central Point will be used without any notice.
  • No Part number on Garage Invoices:

Some shops do not indicate part numbers on their invoices. The part number MUST be on the documents prior to sending in the claim. Otherwise, the parts store invoices indicating the part description and number ordered should be submitted with the claim.

  • 2nd or 3rd claim for same part:

The claim procedure is the same for a 2nd or 3rd replacement under warranty. Coverage is calculated based on the date the replacement was installed.

In addition to the Installation and replacement invoices, the original invoice showing the customer paid for labour must be also submitted as the following invoices do not show the customer payment for labour.

  • Labour Claim for Raybestos / Brake Parts Inc parts:

In addition to the documents above, Raybestos requires the Member Store Parts Invoice for the purchase of the defective part submitted with the claim.

Hardware is not included in the program

A valid reason for defect must be provided with each claim.


What is the refund period?
Please allow 30 days following the authorization of the claim to receive a credit from your Uni-Select Member store.
As for the reimbursement of the part, please contact the store directly for more information.
Will a confirmation email be sent to me after I submit my claim?
No confirmation email will be sent.
After submitting your claim, you can easily and quickly check the status of your request at any time by accessing your account online.
Your claim will be processed within 24-48 hours of submission.

Please contact ASP Service Center (aspservicecenter@uniselect.com) with any questions.